The new normal? Lessons for businesses beyond the pandemic June 4, 2022 P G Wee “FIRST it was the Circuit Breaker. Then Phases One, Two, and Three. Followed by Phase Two (Heightened Alert). Next came the Stabilisation Phase. After the staccato of changing safe management measures, we are finally coming to what—for the first time in two years—looks like normalcy. And by “normalcy”, we really mean “what we are used to”. “ Garrick Lee, BT